Privacy Policy

Effective Date: October 1, 2025

VÉLOURA (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our mobile application.

1. Information We Collect

We may collect the following types of information:

Personal Identifiers: Name, email address, phone number, and mailing address.
Booking Details: Information regarding the beauty services you request, including dates, times, and specific preferences.
Location Data: Geolocation information required to connect you with local professionals and facilitate mobile service delivery.
Payment Information: We do not store full credit card numbers on our servers. All payments are processed securely through Stripe, a third-party payment processor compliant with PCI standards.
Professional Data: For Beauty Professionals, we collect licensing information, background check results (via Checkr), and professional credentials.

2. How We Use Your Information

We use the information we collect for the following purposes:

To facilitate connections between customers and independent beauty professionals.
To process bookings, payments, and refunds.
To verify the credentials and identity of marketplace participants.
To communicate service updates, booking confirmations, and marketing materials (where you have opted in).
To improve our platform functionality and user experience.
To ensure the safety and security of our community and comply with legal obligations.

3. Information Sharing & Disclosure

We share information only as necessary to provide our services:

Between Customers and Professionals: We share relevant contact and location information to facilitate the fulfillment of a booked service.
Service Providers: We share data with trusted third parties who perform services on our behalf, such as payment processing (Stripe) and identity verification (Checkr).
Legal Requirements: We may disclose information if required by law, subpoena, or to protect the safety of our users.

4. Data Rights & Choices

Depending on your location, you may have the following rights regarding your data:

The right to access and receive a copy of your personal data.
The right to request the correction of inaccurate information.
The right to request the deletion of your account and associated personal data.
The right to opt out of marketing communications at any time.

To exercise these rights, please contact us at the email address provided below.

5. Security

We implement appropriate technical and organizational measures to protect your information. However, no electronic transmission or storage method is 100% secure, and we cannot guarantee absolute security.

6. Cookies & Tracking

We use cookies and similar technologies (like Google Analytics) to analyze website traffic and user behavior. You can adjust your browser settings to refuse cookies, though some features of our site may not function properly.

7. Children's Privacy

VÉLOURA is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Effective Date."

9. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

Email: support@velourabeautyondemand.com