Beauty Professional Terms &
Service Safety Policy

Effective Date: September 2026

1. VÉLOURA Is a Marketplace

VÉLOURA Beauty On Demand is a technology marketplace connecting customers with independent Beauty Professionals. VÉLOURA does not itself perform beauty services. Beauty Professionals are independent service providers and are not employees, agents, or representatives of VÉLOURA.

2. Professional Licensing & Legal Responsibility

Each Beauty Professional is responsible for determining whether they are legally authorized and appropriately qualified to perform each service. By listing, accepting or performing a service, the professional represents that they maintain all licenses, registrations, certifications, permits and insurance required by applicable law.

3. Non-Medical Services Only

VÉLOURA is intended for permitted BEAUTY • WELLNESS • LIFESTYLE services. VÉLOURA is NOT a medical or healthcare marketplace. Beauty Professionals must not use VÉLOURA to diagnose, prevent, treat or claim to cure diseases, injuries, infections or medical conditions.

4. Prohibited Services

Beauty Professionals may not advertise, arrange, offer or perform through VÉLOURA procedures intended to intentionally penetrate living skin, cause bleeding, inject substances, tattoo skin, or perform invasive medical procedures. Examples include but are not limited to: Tattooing, Microblading, Microneedling, Injections (Botox/Fillers), and Piercing.

5. No Circumvention of Prohibited Services

Professionals may not bypass VÉLOURA restrictions by renaming, disguising, or mischaracterizing a prohibited service. Professionals may not use customer relationships originating through VÉLOURA to arrange prohibited procedures privately.

6. Open Wounds, Bleeding & Unsafe Conditions

A Beauty Professional must not perform the affected beauty service on an area showing active bleeding, open wounds, sores, visible infection, pus, drainage, or significant injury. If encountered, the professional should decline, modify or stop the affected service immediately.

7. Right & Responsibility to Stop a Service

Beauty Professionals have the right to refuse, modify or discontinue a service when reasonably necessary due to safety concerns, sanitation requirements, or inappropriate customer behavior. VÉLOURA will not require a professional to perform a service they believe is unsafe or unlawful.

8. Sanitation & Infection Control

Professionals are responsible for complying with all applicable sanitation, hygiene, and disinfection requirements. Reusable tools must be disinfected as required by law; single-use items must never be reused.

9. Customer Safety Information

Before beginning a service, professionals should obtain information necessary to perform the service safely, including relevant allergies, sensitivities, or injuries affecting the service area.

10. Service Locations

Appointments may take place at permitted homes, hotels, or offices. Professionals are responsible for ensuring their license authorizes mobile services at the requested location and that the environment is safe.

11. Special Effects Makeup

Theatrical cosmetic effects (simulated wounds/scars) are permitted only on healthy, intact skin using cosmetic products. Professionals must not apply services to actual wounds or injured skin.

12. Independent Professional Status

Professionals operate as independent service providers and remain responsible for their own taxes, business obligations, supplies, and regulatory compliance. Nothing in these Terms creates an employer-employee relationship.

13. Professional Information

Professionals must provide truthful, accurate, and current information regarding their identity, licenses, credentials, and availability. VÉLOURA may request documentation to verify eligibility.

14. $29.99 Professional Onboarding Fee

VÉLOURA charges a $29.99 Onboarding Fee to cover account processing, profile review, and activation. First Completed Booking Refund: The fee is eligible for refund ONLY AFTER the professional’s first qualifying completed and paid customer booking. If a professional voluntarily leaves before their first qualifying booking, the fee is non-refundable.

15. Technician Reliability & Cancellation Policy

Accurate availability and reliability are critical. Repeated professional-initiated cancellations or no-shows result in the following consequences:

• 1st Occurrence: Warning Notice reminding the pro of reliability standards.
• 2nd Occurrence: Reduced marketplace visibility for up to 30 days.
• 3rd Occurrence: Temporary booking suspension for 7 days.

Note: No professional will be penalized for declining a service they reasonably believe is unsafe or unlawful.

16. Safety & Incident Reporting

Professionals should promptly report significant safety incidents, including unexpected injury or prohibited-service requests, to VÉLOURA Support. This does not replace contacting emergency services if needed.

17. Marketplace Enforcement

VÉLOURA may review, restrict, or deactivate an account for violating safety rules, offering prohibited services, providing false licensing info, or repeated reliability failures.

18. Changes to Available Services

VÉLOURA may add, remove, or restrict services due to law, insurance, or marketplace requirements. Professionals must ensure they are authorized for any service they perform.

19. Updates to These Professional Terms

VÉLOURA may update these Terms. By continuing to use the platform after the effective date, you acknowledge and agree to the updated Terms. If you disagree, you must contact support before continuing use.

20. Professional Acknowledgment

I understand that the presence of a service on VÉLOURA does not constitute legal authorization for me to perform it. I am responsible for confirming my license and scope allow me to perform the service at the requested location.

21. Questions or Disagreement

Questions regarding these Terms should be directed to VÉLOURA Support at support@velourabeautyondemand.com.