Reliability & Cancellation Policy

Professional standards for a reliable marketplace.

Technician Reliability & Cancellation Policy

At VÉLOURA, our clients rely on us for important occasions. To maintain a reliable marketplace, technicians are expected to keep their availability up to date and honor all confirmed bookings.

Availability

Technicians are responsible for keeping their schedules current in the VÉLOURA app.
Failure to update availability may result in scheduling conflicts.
Maintaining accurate schedules may receive priority for future bookings.

Cancellation Consequences

1st

Warning notice: Initial reminder of standards.

2nd

Reduced Visibility: Lower placement in search results for 30 days.

3rd

Temporary Suspension: Suspension from receiving new bookings for 7 days.

Effective Date: June 2026